Weekly Overview
This week
Calls
↑12%147
Open →
Missed
↓8%23
Open →
At risk
↓14%$3.2K
Open →
Avg pickup
↓4%2.8s
Open →
Call volume (7d)
Conversion rate
Tuesday 10–11am is your highest converting hour. Consider increasing ad spend during this window.
| Caller | Type | Location | Outcome | Time |
|---|---|---|---|---|
| Michael R. | New booking | South Brisbane | Booking | 10:23 |
| Sarah L. | Quote | Coorparoo | Quote | 10:41 |
| David T. | Return | Virginia | Follow-up | 11:02 |
| Emma K. | New booking | Carrara | Booking | 11:18 |
| Chris W. | Extension | Caboolture | Callback | 11:45 |
Call Intelligence
874 calls analysed this month
Missed 12-1pm
↑6%68%
Open →
Saved
↑22%$21K
Open →
1st timers lost
↓18%14
Open →
Repeat missed
3
Open →
Peak hours (missed calls)
Lunch hour (12–1pm) accounts for 68% of missed calls. 14 first-time callers didn't call back. Estimated loss: $3,200/month.
Operations
What callers actually want
Top hub
Virginia
Open →
Distinct hubs
↑9%32
Open →
Truck demand
↑4%73%
Open →
Top hire len.
1 day
Open →
| Pickup hub | Requests | Booking % | Trend |
|---|---|---|---|
| Virginia (QLD) | 12 | 58% | +8% wow |
| Caboolture | 8 | 62% | stable |
| Maroochydore | 4 | 41% | -12% wow |
Ask Drawn
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